Why is UPS charging me for shipping when I already paid?

September 26, 2011

IMPORTANT TO INTERNATIONAL ORDERS – ADDITIONAL CUSTOM CHARGES: The shipping charges that are incorporated into your bill automatically from our shopping cart, and reflected in your invoice from us, are for the actual shipping of the item into your country only. Please be aware that each country has its own “Import Duty”, “VAT”, and UPS Brokerage fee. You may want to check with your local UPS office or Customs office to find out just what these charges may be. Also please be aware, we have heard that in some countries UPS is requiring you pay with cash upon delivery. We cannot, of course, assume any responsibility for these extra charges that may be incurred in your country, and therefore these additional charges are your own responsibility. Please note: UPS only makes 3 delivery attempts and in most cases will not leave your package without a payment. You must have the item shipped to an address where you will be present to receive the package and pay the fees.

Time in transit is longer for international shipments than domestic shipments. Please allow up to 10 business days for delivery.

Warning!
Duties and taxes will be charged at the time of delivery along with a sur-charge from UPS. We will not refund your order if you refuse to pay the fees to accept your package from UPS. If you do not accept your package from UPS it will not be returned to Obey and may be abandoned by UPS.

Thank you for your understanding.