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Once a label has been created for your package an email is sent to you from UPS or USPS with instructions for tracking your package. Please check your junk email folder if you have not received an email.
You are responsible to make sure you receive your order. If it has been three weeks since you placed your order and you still have not received it please contact us immediately by sending an email to: [email protected]. Please provide your Order ID Number and the name as it appears on the order to expedite our reply to you.
If your package was returned to us we will make 2 attempts to contact you via the email address on your order. If you do not respond to our emails, and it has been more than 120 days from our first attempt, your package may be destroyed due to lack of storage.
