FREQUENTLY ASKED QUESTIONS

For Questions and/or Inquires that are not addressed below, please email orders@obeygiant.com. Customer Service is handled through EMAIL ONLY - We do not accept phone inquiries or orders. Please do not call.

PRINTS IN GENERAL

Screen prints are typically 18×24 inches in size unless otherwise described. Offset prints are typically 24×36 inches in size unless otherwise described.

Screen prints that 18×24 inches in size are typically $45 each (plus shipping). For special releases or collaboration prints prices will vary.

All prints are signed and numbered unless otherwise described.

Unfortunately not, these prints are sold out and no longer available.

For damaged packages please call UPS immediately at 1-800-PICK-UPS to file a damage claim. They will send us the claim paperwork in about a week or less. Once we receive this we will send you a replacement print.

If your order was shipped via USPS please send an email to orders@obeygiant.com and we will initiate the claim.

PRINT RELEASES

All prints are Edition Screenprints and Offsets are limited to 1 per Person and/or Household. NO EXCEPTIONS.

IMPORTANT TO KNOW WHEN PURCHASING:
1. Adding an item to your Shopping Cart does NOT guarantee or reserve an item for you.
2. Submitting your Payment Information onto PAYPAL only confirms your payment information it DOES NOT CONFIRM YOUR ORDER.
3. FINAL CONFIRMATION OF PURCHASE is only processed through our Shopping Cart, only after you have submitted your information to PAYPAL. At this time your items will be checked against our inventory and confirmation of your order will be verified.

At this time prints are released at Random Times (PST) unless otherwise indicated on the OBEY GIANT Homepage in the Preview section. Typically prints are released around Noon PST but exact release times may vary.

All prints that you see previewed on the homepage will be available for purchase on the “PRINTS” section of the OBEY Store.

Recently, we have been experiencing a high volume of traffic to our website during print releases. We have been taking continuous measures to help prevent our website crashing and lost orders. If you experience order troubles during a print release hear are a few things that can help:
1. Please refrain from submitting your order multiple times as this overwhelms the check out process and causes the website to crash and orders to be lost.
2. Adding the product to your cart DOES NOT guarantee your purchase. After logging in to Paypal, you will return to the Store to verify your order, it is here where our inventory is checked. If you are given a “UNAVAILABLE” response, the product has been or is in the process of being sold out and is no longer available.
3. If your order was processed you will receive an email from PAYPAL confirming payment. You can verify your payment through your PAYPAL Account. Confirmation of your order will be indicated through a Shipping Notification with your shipments tracking information. ALL ORDERS ARE SUBJECT TO REFUNDS BASED ON AVAILABILITY AND OUR TERMS & CONDITIONS.

For Screenprint releases we automatically refund orders over the 1 per customer/household limit – No questions asked, No exceptions.

Please allow up to 48 business hours for refunds to process. The OBEY GIANT Orders Dept is not open on Saturdays and Sundays.

DOMESTIC SHIPPING

From time of purchase, orders are typically shipped with 3-5 business days of your completed transaction. You will receive shipping and tracking information via email. The OBEY GIANT Orders Dept is not open on Saturdays and Sundays.

Yes we do but we do not use UPS to ship to these address and tracking information may not always be accurate.

Unfortunately not, Billing and Shipping address must be the same.

INTERNATIONAL SHIPPING

Yes, we do! We recently changed our shipping services and now ship internationally ONLY through the United States Postal Service. USPS service will be able to provide tracking as well as insurance on your purchase but the USPS tracking system may not always be accurate. Cost is based on Country and location.

IMPORTANT TO INTERNATIONAL ORDERS - ADDITIONAL CUSTOM CHARGES: The shipping charges that are incorporated into your bill automatically from our shopping cart, and reflected in your invoice from us are for the actual shipping of the item into your country only. Please be aware that each country may have its own "Import Duty", "VAT", "Parcel Force" and other additional custom charges that they levy on the package before delivery. You may want to check with your local post office or custom office to find out just what these charges may be. We can not, of course, assume any responsibility for these extra charges that may be incurred by your local post office in your country, and therefore these additional charges are your own responsibility.